• When will my order ship?
  • Our products ship after 1-3 days after you placed the order.
  • Will I get an email with my order details?
  • Yes! We will send you an email as soon as your order is placed summarizing all the details.
  • Can i cancel my order?
  • No/Yes, we will ship the item to your address. However, once you receive your item(s), you can ship it back to us and once we receive it, we will FULLY refund you.
  • What is the exchange/return policy?
  • We value our customer experience. If you have any problems with our products, we will gladly fully refund you.

Step 1: E-mail us with your order # and name.
-With a subject of (Refund Request)
-List your product and why you want to return it

Step 2: Our team will contact you (usually within 1~2 business day) with our address to ship your item back.

Step 3: Ship your item back to us. Once we receive it, we will inspect it.

Step 4: Provided the product was not damaged, we will fully refund you. Once we issue the refund, you will get an e-mail showing all details and the money will be deposited back into your account 

  • What payment methods are accepted?
  •  We accept all major credit cards from any country including:Visa,     Mastercard, American Express, Dankort, Discover, Cirrus and more.
  • Are there any additional fees I have to pay?
  • No handling/processing fees are ever charged.
  • My order won't go through, help!
  • Ensure that the billing address you entered matches that of your credit card.
  • Who ships my package?
  • Canadian orders are delivered via Canada Post. US orders are delivered by either e-packet or Korea Post. International orders may be delivered by Korea Post, e-packet, or a local mail courier depending on the service available.
  • How fast is the delivery time?
  • Delivery time:7-30 Days
  • Oops - I put the wrong shipping address!
  • If you need to update your address, select the contact us tab and send us a message and within 24 hours of placing your order and we can change it for you.