YOU MAY BE WONDERING.
- When will my order ship?
- Our products ship after 1-3 days after you placed the order.
- Will I get an email with my order details?
- Yes! We will send you an email as soon as your order is placed summarizing all the details.
- Can i cancel my order?
- No/Yes, we will ship the item to your address. However, once you receive your item(s), you can ship it back to us and once we receive it, we will FULLY refund you.
- What is the exchange/return policy?
- We value our customer experience. If you have any problems with our products, we will gladly fully refund you.
Step 1: E-mail us with your order # and name.
-With a subject of (Refund Request)
-List your product and why you want to return it
Step 2: Our team will contact you (usually within 1~2 business day) with our address to ship your item back.
Step 3: Ship your item back to us. Once we receive it, we will inspect it.
Step 4: Provided the product was not damaged, we will fully refund you. Once we issue the refund, you will get an e-mail showing all details and the money will be deposited back into your account
- What payment methods are accepted?
- We accept all major credit cards from any country including:Visa, Mastercard, American Express, Dankort, Discover, Cirrus and more.
- Are there any additional fees I have to pay?
- No handling/processing fees are ever charged.
- My order won't go through, help!
- Ensure that the billing address you entered matches that of your credit card.
- Who ships my package?
- Canadian orders are delivered via Canada Post. US orders are delivered by either e-packet or Korea Post. International orders may be delivered by Korea Post, e-packet, or a local mail courier depending on the service available.
- How fast is the delivery time?
- Delivery time:7-30 Days
- Oops - I put the wrong shipping address!
- If you need to update your address, select the contact us tab and send us a message and within 24 hours of placing your order and we can change it for you.